HMSkillTech aims to provide clear information about our products and services before purchase.
1. Digital Products
Because digital products such as themes, templates, downloadable files and other digital resources may be accessed or downloaded immediately after purchase, refunds may generally not be available once the digital product has been successfully delivered, accessed or downloaded.
However, if you receive a defective, corrupted or substantially different digital product, please contact us within [7] days of purchase with your order details and relevant evidence.
After verification, HMSkillTech may, at its discretion and subject to applicable law, provide a replacement, corrected product or refund.
2. Online Courses
Cancellation/refund eligibility for online courses depends on the specific course’s refund terms displayed on the course/product page at the time of purchase.
Where a course is explicitly marked as non-refundable, a refund will generally not be available after course access has been provided, subject to applicable law.
3. IT/Web Services
For customized services, refund eligibility depends on the agreed project scope, work completed, payment milestones and applicable service agreement.
Payments for work already completed may not be refundable.
4. Cancellation Request
If cancellation is permitted for a particular product or service, customers may contact us with:
- Order/transaction ID
- Registered email address
- Product/service name
- Reason for cancellation
Cancellation requests will be reviewed according to the applicable product/service terms.
5. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another appropriate method permitted by the payment provider.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
6. Duplicate Payment
If you believe you have been charged more than once for the same transaction, contact us with the transaction details. After verification, any eligible duplicate payment will be addressed appropriately.
7. Contact for Refunds
Email: hmskilltech@gmail.com
Phone: +91-8140781762
Shipping & Delivery Policy
1. Digital Products
HMSkillTech primarily provides digital products, online courses and digital services.
For digital products, delivery may take place electronically through:
- Customer account/dashboard
- Download link
- Course portal
- Other electronic delivery method specified on the product page
No physical shipping is applicable to products clearly identified as digital products.
2. Online Courses
After successful payment and verification, course access may be provided through the customer’s registered account or email.
Access timing may vary depending on the course and payment verification process.
3. IT/Web Services
For customized IT and web services, delivery timelines will depend on the agreed project scope and milestones.
The expected timeline may be communicated separately before or after purchase.
4. Physical Products
If HMSkillTech offers physical products in the future, applicable shipping charges, delivery timelines and delivery locations will be displayed on the relevant product/order page.
5. Delivery Problems
If you do not receive a purchased digital product, course access or download information within the expected time, please contact:
Email: hmskilltech@gmail.com
Phone: +91-8140781762
Please provide your order/transaction ID so that we can verify the transaction.